Padmaj P Kumar
SRE Manager
About Me
- Full Name:Padmaj P kumar
- Phone:+91 894391****
- Address:Pathanamthitta, Kerala, India
- Contact:Send me a LinkedIn connection Request.
Hello There!
I am a Technical Support Manager with a strong background in the OTT industry. I specialize in operations automation, incident management, and cloud services (AWS).
Beyond my technical career, I am also a Digital creator, passionate about Content Creation and Videography.
Let’s connect and create something amazing! 🚀
Career Journey
-
Work Experience
-
Manager , Technical Support
Diagnal Technologies - April,2024 - CurrentAs a Technical Support Manager, I lead and mentor a team of skilled Support Engineers, ensuring the delivery of seamless support to Tier-1 OTT service clients globally. I specialize in incident management, SLA compliance, and continuous process improvement, while proactively collaborating with both clients and internal engineering teams. My expertise spans workflow automation, root cause analysis (RCA) of production issues, and managing app submissions across multiple platforms. I also contribute to sales demonstrations, client onboarding, and the quality assurance of OTT applications across Android, iOS, Apple TV, Web TV, Roku, and other platforms—ensuring exceptional service delivery and client satisfaction..
-
Support and Onboarding Lead
Diagnal Technologies - April 2022 to June 2024Served as a Support and Onboarding Lead, overseeing a team dedicated to delivering seamless support for tier-1 OTT service clients worldwide. Specialized in client onboarding, incident management, and SLA adherence, ensuring smooth transitions and efficient issue resolution.
-
Senior Technical Support Engineer
Diagnal Technologies - Dec 2021 to April 2022Served as a Senior Technical Support Engineer, specializing in incident management, SLA compliance, and process optimization for tier-1 OTT clients. Expertise in automating workflows, performing RCA, and configuring Contentful (CMS). Also contributed to app submissions, client onboarding, and quality analysis across multiple OTT platforms.
-
Technical Support Engineer
Diagnal Technologies - Feb 2020 to Dec 2021Joined Diagnal as a Technical Support Engineer after graduating from college, contributing to configuration management, overall application health, and customer-facing production issue discussions.
-
Education
-
B.Tech (2015 - 2019)
Musaliar College of engineering and technology, Pathanamthitta
APJ Abdul Kalam Technological UniversityB.Tech in Electronics and Communication Engineering from APJ Abdul Kalam Technological University. My academic background has equipped me with a strong foundation in technology, problem-solving, and innovation.
-
Senior Secondary (+2) 2013 - 2015
Amrita Vidyalayam
Central Board of Secondary Education (CBSE)I completed my schooling at Amrita Vidyalayam, Pathanamthitta, Kerala, under the Central Board of Secondary Education (CBSE). Graduating from the Science stream, I developed a strong analytical and technical foundation.
-
Secondary School (10th) 2012-2013
Saraswathi Vidyalaya, Trivandrum
Central Board of Secondary Education (CBSE)I completed my schooling at Saraswathi Vidyalaya, Trivandrum, Kerala, under the Central Board of Secondary Education (CBSE). My education provided me with a strong academic foundation and analytical skills.
Certifications
ITIL® v4 Foundation
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
AWS Certified Cloud Practitioner
The AWS Certified Cloud Practitioner validates foundational, high-level understanding of AWS Cloud, services, and terminology.
Creator Course
Recognized as a Born on Instagram (BOI) Certified Creator, showcasing expertise in content creation, audience engagement, and platform growth strategies.
